Cancellation
Your order is fulfilled and dispatched within one business day from acceptance and confirmation. Transit time is 1-5 business days within Nairobi.
For orders outside Nairobi, the time taken for our product to reach you, may vary depending on the location and available courier services.
Can I have my order redirected to another address if my order has already been dispatched?
No, as we have shipping partners who deliver the package.
Why do you require a signature to receive a package?
Yes, this will used by our team to close your order
What happens if I am not available to sign for my order?
Most of our carriers make three attempts to deliver a package. After three delivery attempts, our couriers will return your order to us and we will refund your account accordingly.
Whom should I contact if my shipment arrived later than expected?
We sincerely apologise for any inconvenience this may have caused. We do everything we can to ensure your experience at www.meterverse.co.ke makes your life just a little easier, and your satisfaction is important to us.
Please call us between 9 a.m.-4:30 p.m. Mon-Fri and 9:00am – 12:30p.m Sat for inquiries on your shipment or e-mail us on [email protected] with the details. We normally reply within 1 hour during business working hours.
What should I do if my shipment is lost?
Please call us on and we will initiate a thorough search of your shipment with the carrier.
What should I do if my shipment arrives damaged?
You can decline the package and indicate the same on their waybill copy and email us. We shall send out a new replacement for the same at no additional cost.
What should I do if my shipment is missing an item(s)?
It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment.
To track your order, please check with our customer care service providers as well as our official online/shipping partners.
Please call us to report an incomplete shipment, and we will check the status of your missing items.
What is your return policy?
Please note that you may be charged a 15% Restocking Fee for non-defective returned items. Items should be returned back unopened within 7 days of purchase.
What should I do if I am dissatisfied with my purchase from metaversemall.co.ke?
Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at armcokenya.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 7 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items.
Please call us to return or exchange your merchandise.